1.) Account Setup
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under.
All services provided by us may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography.
Examples of unacceptable material:
Hack programs and archives
3.) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double optin” will be treated as spam. Any user who sends out spam will have their account terminated without notice.
We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.
We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of EoHOnline.com. All rights reserved.
4.) Payment Information
You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify EoHOnline.com of your desire to cancel any or all services received, those services will be billed on a recurring basis.
We reserve the right to change the monthly payment amount and any other charges at anytime.
5.) Backups and Data Loss
Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.
6.) Cancellation and Refunds
We reserve the right to cancel the account at any time.
Customers may cancel at any time. We give you an unconditional 5 day money back guarantee on managed shared hosting. Refund requests after 5 days will be refunded on a prorated basis of any unused time.
Dedicated server cancellation does NOT offer a full money-back guarantee.
In fact, for Dedicated Servers you MUST cancel 10 business days PRIOR to your next billing cycle. If you do not do so, you will be charged for the full month and cannot expect a refund in whole or in part.
SHARED account cancellations must be submitted before next date of recurring charges or user will receive a partial refund of unused months that were pre-paid.
Account setup fees are not refundable and will be withheld from any cancellation request.
In the event you cancel your service, you will be charged in full for the entire month in which you canceled your service.
A full refund excluding domain registration fees, add-on/upgrade fees, overages and startup fees is provided within the first 5 days of your initial account activation.
Refunds may take up to 30 days to be processed.
If cancellation is caused by customers violation of this agreement, then no refund will be disbursed.
Customers who have a clear intention of terminating their services and/or using up all or a higher then normal amount of resources before the 5 day refund, there will be no refund given and account will be terminated. Any prepaid full months will be refunded accordingly.
In the event you have elected to prepay subsequent, additional months’ Service Fees, we retain the right to charge you an administrative fee of 75% and deduct the administrative fee from the subsequent, future months’ Service Fees before refunding them to you.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
7.) Resource Usage (Shared server ONLY)
Users may not initiate the following:
a) Either knowingly or unknowingly cause the server to become slow and unresponsive due to scripts, programs, or services you have installed.
b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
8.) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting plan you purchase. Should your account pass the allocated amount, you will be billed for the overage and be given the opportunity to purchase more bandwidth as needed. Your account will not be suspended unless severe non-payment issues arise. Unused transfer in one month cannot be carried over to the next month.
9.) Price Change
We will strive to maintain the prices you pay for your hosting service, but occasionally, circumstances may require a change to your base price. Any necessary/proposed changes will be disclosed and discussed with you prior to their implementation.
Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from EoHOnline.com’s server.
We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.
12.) Changes to the TOS
We reserve the right to revise its policies at any time without notice.